Cancellation and Refund Policy

1. Scope

This policy applies to all orders placed on pulseweaverbird.com and governs cancellations, refunds, and related procedures for consumers in Ukraine.

2. Cancellation before performance

You may cancel any order free of charge before we begin performance. Under Law of Ukraine No. 675-VIII of 03.09.2015 'On Electronic Commerce' and Law of Ukraine No. 1023-XII of 12.05.1991 'On Protection of Consumer Rights', you have the right to withdraw from the contract within 14 days of its conclusion without giving a reason, provided the service has not been fully performed.

3. Refund eligibility

Refunds are issued if you cancel within the deadline, or if the service was not provided as described. We will confirm your request and process eligible refunds to your original payment method.

4. Non-refundable fees

Non-refundable: transaction fees, expedited processing fees, and third-party costs already incurred on your behalf.

5. How to request a cancellation or refund

Use the form below or email contact@pulseweaverbird.com. We respond within 2 business days.

6. Processing times

Approved refunds are processed within 7 calendar days to the original payment method.

7. Complaints and out-of-court dispute resolution

If you have a complaint, contact us first. Under Law of Ukraine No. 675-VIII of 03.09.2015 'On Electronic Commerce' and Law of Ukraine No. 1023-XII of 12.05.1991 'On Protection of Consumer Rights', you may also apply to the State Service of Ukraine on Food Safety and Consumer Protection.